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That's not a valid license key.

wei Heng_chetz8

I had bought a server license, but it shown "That's not a valid license key." when i pasted the key.

Need your help, thanks.

Accepted answers

Ollie Guan

Hi @wei Heng ,

The product serial number needs to match the Server ID. Do you confirm that the input is correct?

All comments

Ollie Guan

Hi @wei Heng ,

The product serial number needs to match the Server ID. Do you confirm that the input is correct?

wei Heng_chetz8

Hi Ollie,

I knew what happened.

I bought the "Server" version, but I installed the "Data center" version.

What could I do ?

Thanks for your kindly help.

Nic Brough -Adaptavist-

You can paste a new licence key for the right version straight over the top of the incorrect one.

If you have bought the wrong licence, get in touch with Atlassian immediately, they'll be able to refund/reissue the right type of licence.

wei Heng_chetz8

Hi Nic,

Got it, thanks for your kindly help.

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