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Field now showing numbers instead of entries that were selected

Laurence7

I have some fields for issues that are populated from a selection of entries.

Some of the tickets in Jira have somehow changed and are no longer showing the entry selected but show a 5 digit number instead, like an ID or something

This makes my fields useless as I have no idea what these numbers stand for; how do I change this back?

Accepted answers

Nic Brough -Adaptavist-

5 digit numbers are almost certainly IDs in the database.

The answer to this actually goes back to what you've changed already. What did you change that caused the fields to start displaying numbers? The obvious change is an upgrade - either of Jira or the plugins that provide these fields?

All comments

Nic Brough -Adaptavist-

5 digit numbers are almost certainly IDs in the database.

Laurence7

We haven't upgraded Jira and we have so many users I wouldn't know for sure whether anyone has changed anything

I was hoping someone had come across this before and had a solution for it

Nic Brough -Adaptavist-

I'm 99.99% certain that something has been changed. It'll be one of the administrators though - your average user won't have access.

I'd expect you to know if you'd suddenly upgraded the core system, it's pretty obvious, but I had to ask :-) But it could be as simple as the plugin(s) providing these fields have been updated, and one of your admins has perfectly innocently clicked "upgrade" in the UPM and inadvertently broken them.

Anyway, lets focus on the fix - what type are these fields? Go to Admin -> Custom Fields, find them, and look at their types.

Laurence7

Well, the main admin has been looking at the upgrade although not on the version of Jira that I use so I expect it shouldn't affect it but you've got a point re: plugins etc...

Type is Multi Select

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