set customer request type with script runner

Question

My version of script runner is 3.0.9 When I create a task by an agent, I want to create another and link the tasks in JSD 2.2 project. I need to change the value of customer request type. When I use automation, I m able to edit the issue and change the customer request type. But I would like to use script runner ... If I remove the edition of customfield for customer request type, the task is created. So something is wrong with : [...] def cfrt = customFieldManager.getCustomFieldObjects(newissue).find {it.name == 'Customer Request Type'} [...] newissue.setCustomFieldValue(cfrt, 'im/scanner-management-system') Here my code import com.atlassian.jira.user.UserUtils import com.atlassian.jira.issue.CustomFieldManager import com.atlassian.jira.ComponentManager import com.atlassian.jira.issue.link.IssueLink import com.atlassian.jira.util.ImportUtils import com.atlassian.crowd.embedded.api.User import com.opensymphony.workflow.WorkflowContext import org.apache.log4j.Category import com.atlassian.jira.issue.fields.CustomField log = Category.getInstance("com.onresolve.jira.groovy.CreateDependentIssue") // Configurable section def projectName = "Dicom Management" // Name of project you want to create the issue in //def CustomRequestTypeName = "customfield_10010" //def CustomTerminalName = "customfield_11811" def customFieldManager = ComponentManager.getInstance().getCustomFieldManager() //CustomField customFieldRequestType = customFieldManager.getCustomFieldObject(CustomRequestTypeName) //CustomField customFieldTerminal = customFieldManager.getCustomFieldObject(CustomTerminalName) //def customFieldLocationVal = issue.getCustomFieldValue(customFieldLocation) //def customFieldTerminalVal = issue.getCustomFieldValue(customFieldTerminal) // for other customisations change the code below issueMgr = ComponentManager.getInstance().getIssueManager() projectMgr = ComponentManager.getInstance().getProjectManager() String currentUser = ((WorkflowContext) transientVars.get("context")).getCaller(); User currentUserObj = UserUtils.getUser(currentUser); def wasIndexing = ImportUtils.indexIssues ImportUtils.indexIssues = true issueFactory = ComponentManager.getInstance().getIssueFactory() newissue = issueFactory.getIssue() def cfrt = customFieldManager.getCustomFieldObjects(newissue).find {it.name == 'Customer Request Type'} //newissue.setSummary (" PAIE - "+issue.summary+"- "+customFieldTerminalVal) newissue.setSummary (" PAIE - "+issue.summary) newissue.setProject (projectMgr.getProjectByName(projectName)) newissue.setIssueType (issue.getIssueType()) newissue.description = issue.description newissue.assignee = UserUtils.getUser("oalbertini"); newissue.reporter = UserUtils.getUser("oalbertini"); newissue.setCustomFieldValue(cfrt, 'im/scanner-management-system') //newissue.setCustomFieldValue(customFieldRequestType, "im/scanner-management-system") params = ["issue":newissue] subTask = issueMgr.createIssue(currentUserObj, params) println subTask.get("key") // get the current list of outwards depends on links to get the sequence number linkMgr = ComponentManager.getInstance().getIssueLinkManager() def sequence = 0 for (IssueLink link in linkMgr.getInwardLinks(issue.id)) { if ("Blocks" == link.issueLinkType.name) { sequence++; } } linkMgr = ComponentManager.getInstance().getIssueLinkManager() // TODO: Should check that 10000 is always the link id for Gantt: finish-start linkMgr.createIssueLink (newissue.id, issue.id, 10000, sequence, currentUserObj) ImportUtils.indexIssues = wasIndexing I have the following error : ************************************************************************************* 2015-02-23 14:20:55,763 http-bio-8090-exec-13 ERROR oalbertini 860x478289x1 1h891ap /secure/CommentAssignIssue.jspa [scriptrunner.jira.workflow.ScriptWorkflowFunction] Script function failed on issue: IM-230, actionId: 851, file: java.lang.NullPointerException at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getCustomFieldObjects(DefaultCustomFieldManager.java:272) at com.atlassian.jira.issue.CustomFieldManager$getCustomFieldObjects.call(Unknown Source) at Script11.run(Script11.groovy:37) 2015-02-23 14:20:55,781 http-bio-8090-exec-13 ERROR oalbertini 860x478289x1 1h891ap /secure/CommentAssignIssue.jspa [scriptrunner.jira.workflow.ScriptWorkflowFunction] ************************************************************************************* 2015-02-23 14:20:55,781 http-bio-8090-exec-13 ERROR oalbertini 860x478289x1 1h891ap /secure/CommentAssignIssue.jspa [scriptrunner.jira.workflow.ScriptWorkflowFunction] Script function failed on issue: IM-230, actionId: 851, file: com.atlassian.jira.exception.CreateException: An unknown exception occured executing Validator com.atlassian.jira.workflow.SkippableValidator@47485a23: root cause: java.lang.NullPointerException at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:695) at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:618) at com.atlassian.jira.issue.IssueManager$createIssue.call(Unknown Source) at com.atlassian.jira.issue.IssueManager$createIssue.call(Unknown Source) at Script9.run(Script9.groovy:50) Caused by: com.atlassian.jira.workflow.WorkflowException: An unknown exception occured executing Validator com.atlassian.jira.workflow.SkippableValidator@47485a23: root cause: java.lang.NullPointerException at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:909) at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:684) ... 4 more Caused by: com.opensymphony.workflow.WorkflowException: An unknown exception occured executing Validator com.atlassian.jira.workflow.SkippableValidator@47485a23: root cause: java.lang.NullPointerException at com.opensymphony.workflow.AbstractWorkflow.verifyInputs(AbstractWorkflow.java:1523) at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:615) at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:879) ... 5 more Caused by: java.lang.NullPointerException at com.atlassian.jira.workflow.validator.AbstractPermissionValidator.hasUserPermission(AbstractPermissionValidator.java:49) at com.atlassian.jira.workflow.validator.PermissionValidator.validate(PermissionValidator.java:46) at com.atlassian.jira.workflow.SkippableValidator.validate(SkippableValidator.java:52) at com.opensymphony.workflow.AbstractWorkflow.verifyInputs(AbstractWorkflow.java:1512) ... 8 more 2015-02-23 14:21:06,104 http-bio-8090-exec-5 WARN oalbertini 861x478353x1 1h891ap /rest/analytics/1.0/publish/bulk [analytics.client.browser.PublisherResource] BrowserEvent property values should not be Collections or Maps. name=servicedesk.page.view.agent.session, properties={count=5, path=[queues, queues/issue, queues/issue, queues/issue, queues/issue], sdVersion=2.2.0} someone can help me plz ? THX !

Marina Veselić · Answer

There isn't a better way of getting the key of the request type's name?? You have to search the database in order to get that?

We have the problem of many issues comming form emails and we need to triage them based on some parameters and we need to set the correct Customer Request Type for each one. We do that with code because it isn't always strightforward.

Does anyone know why this isn't as simple as ".getKeyFromName()" kind of function?

Is there an Atlassian issue where I can vote to extend the api so that there is a better way of getting (and setting) the CRT key?

Cheers,

Marina

Andrei Lipovchenko_1qttzl · Answer

What about this?
issue.getProjectObject().getOriginalKey()

Ivaylo Mihaylov · Answer

I just want to mention that the first substring is not the project key but the portal key. The portal key matches the project key if the project key was never changed. Using AO_54307E_VIEWPORT.KEY is the correct solution.