I want to create a filter based on incoming jira assignment done by some specific users. Is it possi

Question

Hi,

This is my first question to atlassian community. Hoping for some response.

We have recently few new service desk team members. I want to keep an eye on jiras assigned by them. (from incoming newly created jiras) Is it possible to make such filter?

For example : We get hundreds of new jiras everyday. I want to keep an eye on Jiras assigned by users 'x' and 'y' to any department.

Jack Nolddor [Sweet Bananas] · Answer

Hi Mahendra Guru

You should have a look to the CHANGED operator then.

assignee CHANGED BY "agent1" OR assignee CHANGED BY "agent2"

You can also do:

assignee CHANGED TO "user1" BY "agent1"

(Note: This operator can be used with the Assignee, Fix Version, Priority, Reporter, Resolution, and Status fields only.)

Regards

Mahendra Guru · Answer

.. I want to keep an eye on jiras assigned by them. Not assigned to them. Any newly created ticket will be without any department. So if 'x' member takes any actions on  jiras then I want to keep record of all those jiras.

Ravi Sagar _Sparxsys_ · Answer

Hi @Mahendra Guru

Yes you can use simple JQL like this.

assignee = agent1

or

assignee in (agent1, agent2)

To get familiar with search functionality you can go to the Issue Navigator and use basic search.

Ravi