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How to suppress "This service desk project has configuration problems and may not work as expected"

Matthew Gaffney

We created an archive project, in Jira Service Desk Server. As part of that Archive project we've removed customers from viewing the portal in our permission scheme. So now we are constantly being prompted with "This service desk project has configuration problems and may not work as expected." when it's configured exactly the way we want it.

Does anyone know a way to stop these messages?

Accepted answers

Matthew Gaffney

It looks like there are a couple of issues for people looking to also block this message for various reasons:

https://jira.atlassian.com/browse/JSDSERVER-1256

https://jira.atlassian.com/browse/JSDSERVER-3657

Shrug...

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robert Mugabuhamye

hello @Matthew Gaffney .
I think removing "The Service Desk Customer - Portal Access" from the project permission scheme is not advisable.

that is why you are seeing that message. I would suggest removing all the customers in your "users and roles" section of the project settings instead.

Regards

Matthew Gaffney

@robert Mugabuhamye thank you for the quick response.

We don't have "customers" listed under users and roles. Our "customers" are not members of any group, or any role in our JSD configuration.

Matthew Gaffney

It looks like there are a couple of issues for people looking to also block this message for various reasons:

https://jira.atlassian.com/browse/JSDSERVER-1256

https://jira.atlassian.com/browse/JSDSERVER-3657

Shrug...

Matthew Gaffney

Also seems there is a setting to dismiss "non-critical" messages, but we seem to be forcefully elected to continually see critical messages.

https://confluence.atlassian.com/adminjiraserver075/resolving-jira-service-desk-permission-errors-935391159.html

Matthew Gaffney

This, https://confluence.atlassian.com/adminjiraserver075/resolving-jira-service-desk-permission-errors-935391159.html, does say that Service Desk Customer - portal access needs to have the following permissions or you'll get critical warnings.

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What I'm looking for is a way to dismiss the warning since we don't want these permissions in this "Archive" project. At least not at this time. I can understand telling me it's bad, but if I click a box that says dismiss anyway... why isn't that good enough?

robert Mugabuhamye

I do understand your frustration.

The only solution for your Archive project is to put back the permission but to keep the Service desk customer role empty as you have today.

good luck

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