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"Network error" to create Application links JIRA <> Confluence

Leandro Moraes de Oliveira

I installed the Jira Software and Confluence, both are located in the same server and are accessed by https using a reverse proxy with nginx. The issue is that I can't create a correct application link... The system return that cannot connect in the application of another side and say that the proxy is with error.

JIRA connector in file server.xml block

<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https"
proxyName="jira.solaristelecom.com" proxyPort="443"/>

JIRA Software settings application link targeting Confluence:

CONFLUENCE connector in file server.xml block

 <Connector port="8090" connectionTimeout="20000" redirectPort="8443"
maxThreads="48" minSpareThreads="10"
enableLookups="false" acceptCount="10" debug="0" URIEncoding="UTF-8"
protocol="org.apache.coyote.http11.Http11NioProtocol"
scheme="https" secure="true" proxyName="confluence.solaristelecom.com" proxyPort="443"/>

Confluence Software settings application link targeting JIRA:

I already tried to create another connection as this link but didn't work because start to create error in the applications that were ok.

https://confluence.atlassian.com/kb/how-to-create-an-unproxied-application-link-719095740.html

Detail:

How the both application are installed in the same host I passed the internal URL and port to call the another application... If I pass the external URL the system complain that the connection was refused.

Accepted answers

Alexis Robert

Hi @Leandro Moraes de Oliveira ,

if you're using nginx as a reverse proxy with https enabled, you should be accessing both instances with https://jira.mycompany.com and https://confluence.mycompany.com, but I see here that you're using http URL with the port number.

Can you try with the normal https URL in the application link menu ?

Let me know if this helps,

--Alexis

All comments

Alexis Robert

Hi @Leandro Moraes de Oliveira ,

Can you try with the normal https URL in the application link menu ?

Let me know if this helps,

--Alexis

Leandro Moraes de Oliveira

Hi @Alexis Robert thanks for your fast reply.

I changed for the right URL and return the error "Connection refused" as the screen:

Both applications are up and running, JIRA and Confluence can be accessed by the URL referred. Firewall I don't know, but I think is not a problem because I can ping the DNS and return well.

Alexis Robert

Hi @Leandro Moraes de Oliveira ,

even if you can ping the DNS, it might be different on the server that is hosting Jira and Confluence. If you don't have direct access to these servers, you should see with your internal IT department if they can help, because it seems here that Jira and Confluence can't communicate ...

Leandro Moraes de Oliveira

Alexis, I have fully access to the servers, but I don't know why it's returning it error.

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