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Recently resolved request missing but database have record.

Casper_2c8bad

Hi ,

My Recently resolved request missing but database have record.

Please refer picture below and may i know how can i get back the record to jira from database?

below is view from Jira service desk

below is view from database , total 4 request is missing on Jira.

Accepted answers

robert Mugabuhamye

hello @Casper '
The recently resolved issues are not the issues that are in the status "resolved" but that the resolution field has been set to something different than null.
You can check if your missing issues have the resolution set.

I would recommend adding a post-function that automatically sets the resolution field to something when you transition your issue to resolved states.

Regards

All comments

robert Mugabuhamye

Casper_2c8bad

hi @robert Mugabuhamye ,

Do you mean the resolution field as picture below?

May i know is there have any way recover back from database to Jira?

Thanks,

Regards

robert Mugabuhamye

hello @Casper it looks like all you issue do have a resolution and it looks like it is the "done" one.

then I'll suggest you take a look at the JQL of your queue. the recently resolved queue is supposed to show recently resolved but with and "expiration" date .

You can either remove that date or take a wider range

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