Dashboard and Customer Portal are not loading on some devices

Benjamin Nast

 

Hello,

on some devices the Dashboard and the Customer Portal are not loading. In Administration-settings most things are shown and I can make changes there. For example "workflow as a diagram" is also not loading.

Latest Browser and Flash Player is installed

 

Login as Admin looks like this:

PVS

HI @Benjamin Nast 

 

The Atlassian Account page (id.atlassian.com) is intended to don't display the dashboards and sidebars referent to any sites the user might be added to.

This behavior is not a problem, but an expected configuration since a user can be added to multiple sites and it would not make sense to display the site data on id.atlassian.com.

That been said, JIRA sites have a different domain and address in the format xyz.atlassian.net. Can you please confirm if the users are logging in the correct Atlassian Site instead of id.atlassian.com?

If they are trying to login to a valid Atlassian Site and they are being redirected to id.atlassian.com, check if they have the product access required. You can follow the steps below to do it:

1 - Navigate to user management > Click in the user (...) > Show product access

 

2 - Check if the user is properly added to your applications

For more information about it, check the documentation below:

- Manage Sites and Product Acess

Let me know if this information helps.