Email notifications not sent to a particular technical user in JIRA .

Question

Email notifications not sent to a particular, newly created, technical user in JIRA .

Tried the Outgoing mail-Send a test email feature - not worked.

User is properly added in the Issue Created event notifications scheme, still email did not get triggered when issue is created in that particular project.

User is added in the Browse Project permission scheme.

Other old users who are having the same configurations are getting emails.

Please help. Thanks in advance.

SWAPNIL SRIVASTAV · Answer

Hi @Andrew Laden ,

Thanks for the response.

Actually, no...Not at all a silly thing to check :D .

I already asked the user to check spam/junk emails. Still no luck.

Best Regards,

Swapnil Srivastav.

Andrew Laden · Answer

May sound like a silly thing to check, but make sure the user doesn't have any filtering rules on thier mailbox that might be putting the mail into a different folder (spam or otherwise)

Have had many cases (include myself at times) where the user says they didn't get a mail, but it is sitting in some folder due to a mail rules that moves it.

SWAPNIL SRIVASTAV · Answer

Hello @PVS  ,

Thanks for the immediate response.

* Notification Helper: Shows Green go, says, the user should receive emails
* I tried the user default preference- Notify Me and that also did not work.
* No Issue Security scheme is added to the project.
* Immediately after triggering event, I checked the mail queue- Mail for that user is present in the queue and then clears out after a while, does not go to Error Queue
* Username and user email ID , both are unique in the JIRA instance we are using.
* There is nothing present in the atlassian-jira.log or atlassian-jira-outgoing-mail.log

But since others are getting emails properly, I guess, there is no problem with the SMTP server configuration but still, I am checking the server configurations, will get back with more details and type of SMTP server.

Regards,

Swapnil