backupEntities Couldn't backup database data

Service CNS

Hello,

I need your help,

I want to do a backup before update my confluence version.

 I can not backup my confluence server. This is my atlassian-confluence.log

2019-10-15 02:00:23,146 ERROR [Caesium-1-1] [confluence.importexport.impl.BackupJob] runJob Error while running the scheduled backup
com.atlassian.confluence.importexport.ImportExportException: Couldn't backup database data.
at com.atlassian.confluence.importexport.impl.AbstractXmlExporter.backupEntities(AbstractXmlExporter.java:212)
at com.atlassian.confluence.importexport.impl.AbstractXmlExporter.backupEverything(AbstractXmlExporter.java:98)
at com.atlassian.confluence.importexport.impl.FileXmlExporter.backupEverything(FileXmlExporter.java:95)
at com.atlassian.confluence.importexport.impl.AbstractXmlExporter.doExport(AbstractXmlExporter.java:92)
at com.atlassian.confluence.importexport.impl.FileXmlExporter.doExportInternal(FileXmlExporter.java:60)
at com.atlassian.confluence.importexport.impl.FileXmlExporter.doExport(FileXmlExporter.java:54)
at com.atlassian.confluence.importexport.DefaultImportExportManager.doExport(DefaultImportExportManager.java:225)
at com.atlassian.confluence.importexport.DefaultImportExportManager.exportAs(DefaultImportExportManager.java:191)
at sun.reflect.GeneratedMethodAccessor12758.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99)
at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:281)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
at com.sun.proxy.$Proxy153.exportAs(Unknown Source)
at com.atlassian.confluence.importexport.impl.BackupJob.runJob(BackupJob.java:62)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.doRunJob(JobRunnerWrapper.java:114)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.lambda$runJob$0(JobRunnerWrapper.java:90)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:87)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:71)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.runJob(JobRunnerWrapper.java:90)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:410)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:388)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:748)
Caused by: org.springframework.orm.hibernate.HibernateSystemException: Transaction was marked for rollback only; cannot commit; nested exception is net.sf.hibernate.TransactionException: Transaction was marked for rollback only; cannot commit

 

 

 

Shannon S

Hello @Service CNS,

Welcome to Atlassian Marketplace! It's nice to meet you.

There can be a few things that would cause your backup to fail, including memory issues.

I recommend having a deeper look at your Confluence Server Logs and see if there's a more specific message about why this fails. You can try manually triggering a backup and then check the logs and see what happens shortly after. Include the full thread if possible.

Please also confirm with me your Confluence version and database.

Thank you!

Regards,

Shannon