confluence synchrony editing can't start when i update confluence

Feng Lan

hello,
When I updated the confluence to 6.13.7. Collaborative editing cannot be started. Error not initialize class oshi.jna.platform.linux.Libc, I am using docker to upgrade. based on Atlassian/confluence-server: 6.13.7-ubuntu-18.04-adoptopenjdk8
Has anyone seen this error before?

Shannon S

Hello @Feng Lan,

Thank you for raising this issue with us. Could you try the following:

1. From the Manage Add-ons page, disable and re-enable the Synchrony plugin
2. Shutdown Confluence
3. Clear the plugin cache
4. Remove the /confluence_install/temp/synchrony.pid file
5. Restart Confluence
6. Restart Synchrony / Collaborative editing
    Please remember to generate a backup of the Confluence home and installation directory and perform testing on a test instance.

If that doesn't work, we'll need to see some more of your log files, so have a look at your Confluence Server logs and review the full stack trace from when you attempt to enable Synchrony.

Regards,

Shannon