I am using Jira service desk and email to my support ID creates a jira ticket. But sometimes when Email has an attachment, its not always show up in the ticket. What can be the possible reason and how to fix this?
@Shobhit Jain,
Do you have Attachment field in Create screen added?
Thank's
Pavel
Yes.
Attachments are missing from few tickets only. some of the emails with attachment are successfully converted in tickets with attachments.
What could be the possible reason that attachments are not there in the ticket?
Aha, so probably it will be the size of the attached attachment. Please check: Jira Administration -> System -> Attachments -> Attachment Size.
I still thought - do you use NGINX before Jira?
By default, NGINX is set to transfer attachments up to 1MB. To disable it, add to the configuration:
client_max_body_size 100M;
or no limit:
client_max_body_size 0;
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