Assigning an issue to multiple accounts proportianly

Patrick Joerg

Hello

I know it sounds terrible from a organisation point o f view,

but is there a way for one issue to be proportianly applied to several accounts?

The use is this:

We have an Issue "Help customers with X" which happens quite regularly and the proportians are quite the same:

50% For people from Account A

30% From Account B

20% From Account C (It quite more in fact, but you get the idea)

So instead of having an issue for each of them, I would like to have a "Proportinal Issue" for this. Maybe the proportian changes after 10 years, but not more.

 

Is there a way to do it, or is this too weird?

Cody Stevens

Hey @pa

First of all, welcome to the community!

If I am understanding your requirements correctly, you would like a single issue to be assigned to multiple groups at the same time? If that is correct, that is unfortunately not possible. There are a couple workarounds though.

Sub tasks:

You can create sub tasks under the main issue and assign those to the appropriate teams. This could be automated with ScriptRunner or Automation for Jira

 

Workflow Post Functions:

You could build this out in the workflow. You can either customize already configured statues to change the assignee or add new ones like "waiting for account b" and use post functions to assign it to them.