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can i get Automated mail when service level exceeded time?

Enas Attia

if i raised ticket , cam i get e-mail when time for response or resolution has been exceeded without starting progress in or resolving the ticket

Accepted answers

Ravi Sagar _Sparxsys_

Hi @Enas Attia

There is a an automation rule in SLA called *Keep on top of SLA*. You can use it to check whether your SLA is about to be breached or has breached. Once that happens you can choose to send email.

Ravi

All comments

Jack Brickey

Yes. You can setup automation using the built in Automation. Alternatively you can create a filter leveraging your SLA metric and set up a subscription.

Ravi Sagar _Sparxsys_

Hi @Enas Attia

There is a an automation rule in SLA called *Keep on top of SLA*. You can use it to check whether your SLA is about to be breached or has breached. Once that happens you can choose to send email.

Ravi

Enas Attia

thanks for your prompt reply

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