HTTP 500 - Internal Server Error after upgrade to 6.5.19

Question

Upgraded with Linux installer from 5.5.6 to 6.5.19. Upgrade had no errors. After restart, I get this error on the main page: org.apache.jasper.JasperException: An exception occurred processing [errors.jsp] at line [13] 10: 11: <% 12: JohnsonPageI18NProvider johnsonPageI18NProvider = (JohnsonPageI18NProvider) BootstrapUtils.getBootstrapContext().getBean("johnsonPageI18NProvider"); 13: String translations = johnsonPageI18NProvider.getTranslations().serialize(); 14: %> 15:

Keith Winston · Answer

I tried both suggestions, but still had the same error. We decided to revert to the previous working version for now.

Kiran Panduga {Appfire} · Answer

Hi @Keith Winston ,

Two options to try to address this issue -

* Try cleaning the plugin cache by following the instructions given in the below Atlassian link and then start the confluence and validate?

https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html

* Try to increase the database query timeout value by editing the <installation-directory>/confluence/WEB-INF/classes/databaseSubsystemContext.xml

Please follow the below KB article instructions -

https://confluence.atlassian.com/conf610/configuring-database-query-timeout-952623091.html

Thanks,

Kiran

Keith Winston · Answer

Found this about half way down the stack trace, but I really don't know if it is the root cause...

Root Cause

java.util.concurrent.CompletionException: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'tenantedTransactionManager' defined in class path resource [databaseSubsystemContext.xml]: Invocation of init method failed; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'tenantedLocalSessionFactoryBean5' defined in class path resource [productionDatabaseContext.xml]: Invocation of init method failed; nested exception is org.hibernate.service.spi.ServiceException: Unable to create requested service [org.hibernate.engine.jdbc.env.spi.JdbcEnvironment]