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Project empty without deleting anything

Thomas Balasch

Hello,

I am currently investigating an incident which popped up when a colleague discovered that all project-data in one of his projects was missing.

I am system- and project-admin, have the browse-project-permission with no security scheme active. Still no issues.

So I checked all the access-logs since project creation for any delete-actions without results for the missing issues. Creation and editing-actions on the other hand where all there until 2 weeks ago. Just for the fun of it I created a new task in the currently empty project with it getting "MA-7" as the issue-key, which is plausible with MA-1 to MA-6 already being created in the past. Everything fully accessible.

In terms of changes we upgraded our Jira-Instance from 7.12.3 to 8.3.2 (incl. Service Desk 4.3.2) a week after the last activity in said project. No other missing data was discovered so far annd everything is working fine in general. We also use BigPicture (7.4.2) for more project-management-funcionality.

So any idea what could cause the incident or how to resolve it? Right now I will check the DB for the issues, but apart from that I am out of ideas.

Thanks and best regards,

Thomas

Accepted answers

All comments

Andrew_g4chs4

Hi,

I right understand You lost 6 issues in project? Maybe issues was moved to other project? What happen if You navigate direct to <your JIRA>/browse/MA-6 ?

B.R.

Thomas Balasch

Hi Andrew,

yes, the project contained 6 issues over all, including project descriptions, plans and other important information. Now they are all gone. I already checked against all issues, which were created around the same time in other project with my colleague being the creator.

When I directly navigate to /browse/MA-6, I get the "You can't view this issue" screen.

Best regards

laralg

Hi Thomas,

When you say you have no security scheme active you mean, you have taken it out, or you never had one?
Something similar happened to me, where issues had a issue security scheme, or where getting one because of a postfucntion, but it was set up wrong for a security scheme that did not belong to the project.

Because the id the issues had, did not match that security scheme, it was imposible to see the issues, even when there wasn't any security scheme.

They were only restored when we put the RIGHT security scheme for that project ( one that had the same id's as the issues).

If this not the problem, or something similiar you will have to check the database and do some digging to see if there is something that does not match.

I assume you already passed and integrity checker and reindex.

Regards

Thomas Balasch

Hi Lara,

thank you for your reply!

yes, Issue Security always has been disabled for the project. So when I understand you correct and if my problem is similiar, I should define a Security Scheme that gives me access to all issues and assign it to my project. Did that solve your problem?

And yes, the integrity check was positive apart from 4 errors:

- ERROR: The field layout item with id 11384 has a reference to the deleted custom field with id customfield_11700. (JRA-4423)

I also reindexed.

laralg

Hello Thomas,

The security scheme, worked for me because I went into the database and saw that the issues existed and has a security level associated, I searched for the scheme with that security level, and put it in the project.

Since we do no know if this the same issue. I would go into the database to check, that the issues are there, and if they have a security level associated for any reason.

If the issues are not in the database I am afraid there is nothing we can do .

Thomas Balasch

Hello Lara,

I'm afraid the cause for my issue lies somewhere else. I checked the DB and the issues are definitely gone. But like I said, no signs of any user action in logs regarding a deletion. So we restored the VM from a Backup and I manually retrieved the issue data. A CSV-Import didn't work, because it was producing a Error-500 after mapping the fields during import.

So at least I got the data, but still have no idea what caused everything.

But thanks a lot for your input

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