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Dynamic footer in the ticket

Oskar Malina

Hi all!

I am trying to adapt JIRA Service Desk to handle a business communication, not related to the technical aspects. What I want to achieve is to adjust each comment footer dynamically. Is it possible to add a signature (name, position, phone number etc.) which is dependent on which user is currently logged in? I would like to insert the dynamic(?) signature in each comment posted externally (Share with the client) and each time the outgoing message is created.

Anyone can advise?

Regards,

Oskar

Comments

Angélica Luz

Hello Oskar,

Welcome to Atlassian Community!

Currently, it's not possible to set a signature for agents. We have a feature request suggesting the implementation of this ability:

Customizable Agent Signatures

Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

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