do users have to have an account

Angela Milock

Hi,

For Service Desk is it required that a customer who emails a ticket has to create an account? We are using our AD. If so, what happens if a customer does not create an account?

Thanks

Meck

Angela Milock,

 You could setup it at:

• Click on project settings
• Click on Request security
• And setup as you will

But if you looking for integration with Windows AD... you need read this

• https://confluence.atlassian.com/adminjiraserver071/connecting-to-an-ldap-directory-802592350.html
• https://confluence.atlassian.com/adminjiraserver071/connecting-to-an-internal-directory-with-ldap-authentication-802592353.html

Regards,
Lameck.