We have a couple of queues where the Security Level and Component are identical and we when at ticket is transferred to those queues both need to be set. Short story is people aren't doing that properly, so I want to be able to have the Security Level value set the Component (having only one component selected) and have not gotten it to successfully replace the value that it was. I was trying to figure out some groovy script to do it, but am so far unable to get anything working.
Does anyone have any pointers on how I could accomplish this?