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Issue-level security

Danilo Scopigno

Hello everyone!!,

In my company we need that each user associated with a group of users ONLY see the incidents assigned to the group or the user, try to configure this in the security scheme but every time I enter with a user of a specific group I see ALL the incidents, What am I doing wrong?

I have attached configurations, assign security to a group and the user responsible for the group.

Thanks for your attention.

Captura de Pantalla 2019-10-04 a la(s) 13.10.40.png

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Bastian Stehmann

Hi @Danilo Scopigno ,

Do you have assigned the issue security level to all issues. If not, you will be able to see all issues without a level assigned.

Is grupo de desarollo a specific group or is it a custom field containing a group?

If it is a group and you are a member of that group, you will also be able to see all issues.

How do you assign an issue to a group? With an custom field? You can add that field to the security level, that should work.

Andrew Laden

Issue level Security is set Per issue. Make sure that your issues have the "Security Level" field set to the issue security level that you want. This also means

You need to have your project set to use the issue security scheme that you created.
You need to have the issue security field in your field config
the issue security field needs to appear on a screen somewhere so you can set it

The default for issue security is usually none, so you have to set it on each issue, or bulk edit. You can set the default in the scheme and then that will be the default going forward.

Danilo Scopigno

Thanks bastian for the quick response, how do I assign them?

I have 3 types of incidents assigned to all requests,

If I assign that level of security to a type of problem, will this cause an administrator user not to see that type of incident?

the incident filter is done by assigning a user that belongs to the group (it is a unique user that manages the sector and is a user of jira helpdesk

Bastian Stehmann

To assign a security level, you need the issue security field (I think it was called security level). You must set the issue security level on every issue of that request type.

Yes, if you set the issue security level and the Administrator is not in the group, he is not able to see the issue.

If you want your customers to see such issues in their portal, you also have to add customer portal access to the security level.

Danilo Scopigno

I understand thanks Bastian,

From what I understand, the security levels allow you for each group of users to see a certain type of request, BUT, does it not allow the same type of request to have 2 levels?

In my company there are 2 different groups: integrations and development, which see all types of requests, but I wanted to ONLY see that incident if they are assigned to them.

How can I do it?

because jira helpdesk does not allow users to have different incident queues, they always share all the queues

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