Can I import specific Manits issues into Jira

Question

Our Tech support team use Mantis and the development team use Jira (and Greenhopper). We would like to configure the two systems so that tech support can escalate an issue in Mantis and this will automatically create an issue in Jira, then once the issue is closed the Mantis issue is updated accordingly.

Has anyone one does this before or can anyone recommend a method of doing this?

Many thanks

Al Sko · Answer

you can do this with Task Adapter, it provides another way of migrating tasks from Mantis bug tracker to Jira. it's an external program where you can enter Mantis and Jira website URLs and it will use remote APIs provided by those systems.

you will need to create a filter on Mantis side and load data using that filter to Task Adapter, then save to Jira.

I'm the author of that program  and I'd be happy to know how this works for you.

Nic Brough -Adaptavist- · Answer

Not with Mantis, but I've done it with other systems.  Easiest way was to scribble up a quick SOAP connection between the two systems (i.e. "Mantis" runs a SOAP program to create/update Jira), but I'd also look at skipping writing the whole lot yourself and look at the "Jira command line" now - that will work in the same way, but save you a lot of coding.

Another way to do it is with emails.  Off-the-shelf, that'll work ok for basic creation of issues (send email to Jira, Jira will create or comment on an issue), but I then used the JEMH handler to do more clever stuff (setting fields, closing, etc)