Email Request and Notification - Reply

Julian Castello

Hello,

i configured jira service desk like this :

Outcoming notification : servicedesk@mydomain.com

Customer request by email 

I have 3 projects for 3 clients. I created 3 email address to be able to create a ticket by email

support.nameofeachcompany@mydomain.com

 

My question is : When a ticket is created, the notification is send by servicedesk@mydomain.com, not by support.company, if the client receive a notification by servicedesk@mydomain.com and he would to reply directly by email, it can't works... The reply need to be receive by support.company, right? What's the good process to solve that?

Thank you! 

Jack Nolddor [Sweet Bananas]

Hi Julian,

First at all, have you configure the mail channel for the JSD Project or a generic Mail Handler?
I meant, on JSD projects you must configure the Project settings >> Email requests instead

If so, does configuring the same email you are using for each JSD Project at the top of the Notification Scheme page solve your problem?

Project settings >> Notifications

Regards.