how to ensure that completed tasks stay checked

Question

Hi,

we are using Confluence for a big part to administer to-do-list for internal and external team members - so we work with tasks.

Many of our team members reported that already completed (check-box marked) tasks seem to re-appear as incomplete (not checked) when the program is opened again.

This can be very confusing with long to-do lists.

Anybody has an idea what to do?

Thank you so much!

Best,
Yvonne

Natalie White_tefi6r · Answer

Hello Shannon,

I am also experiencing this issue. Before it was sporadic but now it is consistent and I am not even editing the page! Just trying to check off an action item (and I have tried leaving it alone for several minutes before reloading, or navigating to another page, both have resulted in the same thing -- the checkbox displaying empty when I go back to the page).

Shocked is the right word.

Regards,

Natalie

Volker Weitzel · Answer

Hello Shannon,

same situation here.

We work with large projects with dozens of tasks each. Not a day goes by when tasks that have long been completed are open again. There are 5 colleagues working in the team and everyone reports this problem daily.
I am shocked that this problem has apparently been known for years and nothing is done. You have to spend time every day researching whether an open task is actually open. For a product of this price range, I would have expected a quick and competent solution.

Regards,

Volker

Shannon S · Answer

Hello Yvonne,

Welcome to Atlassian Community! It's nice to have you.

I'm aware of an issue where if someone edits a page shortly after (or while) checking off a task, it won't save properly:

* CONFSERVER-29341 New task list check marks clear if one edits the page soon after marking tasks complete

I would recommend having your colleagues make sure not to edit the page shortly after or while checking off a task, and see if the issue improves. In addition, if you notice any other circumstance under which this occurs, please let me know!

Regards,

Shannon