Hello Comunity, I've upgraded jira to 8.4.1 but now it wont start. I've tried to remove install the service with the cmd on the bin but when i try to install it it just says Installing the service 'JIRASoftware240519150025' ... Using CATALINA_HOME: "C:\Program Files\Atlassian\JIRA" Using CATALINA_BASE: "C:\Program Files\Atlassian\JIRA" Ignoring JAVA_HOME: "C:\Program Files (x86)\Java\jre1.8.0_211" Using JRE_HOME: "C:\Program Files (x86)\Java\jre1.8.0_211" Using JVM: "C:\Program Files (x86)\Java\jre1.8.0_211\bin\client\jvm.dll" Failed installing 'JIRASoftware240519150025' service -Already tried: * Remove spaces from dir in entorn variables as progr~1(x64) or 2(x86) * Change to the x64 program files * Also I remembered that in other ocasion I managed to open some tomcat config tool from the command prompt at the bin dir wich let me choose the JVM to use and that way it started but if I click on tomcat it just says Not service installed as "tomcat8" more or less. EDIT(https://support.eset.com/kb5550/) I remembered setting the JVM like that in order to solve it when it happened time ago, but when i start tomcat8w.exe it says its not an installed service 'tomcat8' ./EDIT Our Jira pre-prod server is placed on a Virtual Machine with Windows 10 Any help would be appreciated

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Unable to install service

Adria Alonso

Hello Comunity,

I've upgraded jira to 8.4.1 but now it wont start.

I've tried to remove install the service with the cmd on the bin but when i try to install it it just says

Installing the service 'JIRASoftware240519150025' ...
Using CATALINA_HOME: "C:\Program Files\Atlassian\JIRA"
Using CATALINA_BASE: "C:\Program Files\Atlassian\JIRA"
Ignoring JAVA_HOME: "C:\Program Files (x86)\Java\jre1.8.0_211"
Using JRE_HOME: "C:\Program Files (x86)\Java\jre1.8.0_211"
Using JVM: "C:\Program Files (x86)\Java\jre1.8.0_211\bin\client\jvm.dll"
Failed installing 'JIRASoftware240519150025' service

-Already tried:

Remove spaces from dir in entorn variables as progr~1(x64) or 2(x86)
Change to the x64 program files
Also I remembered that in other ocasion I managed to open some tomcat config tool from the command prompt at the bin dir wich let me choose the JVM to use and that way it started but if I click on tomcat it just says Not service installed as "tomcat8" more or less. EDIT(https://support.eset.com/kb5550/) I remembered setting the JVM like that in order to solve it when it happened time ago, but when i start tomcat8w.exe it says its not an installed service 'tomcat8' ./EDIT

Our Jira pre-prod server is placed on a Virtual Machine with Windows 10

Any help would be appreciated

Accepted answers

Adria Alonso

After several tries, I sorted it out by test-error debugg on setting up Java and the JRE and JDK. But this happening after each upgrade is annoying

All comments

Shankar Asam {Appfire}

Hi,

Let me know how you're installing JIRA service on windows. You can check the below link on how to install it manually.

https://confluence.atlassian.com/adminjiraserver/running-jira-applications-as-a-windows-service-938847902.html

Alternately, if you encounter any error - provide the logs from event viewer for debug

-Shankar

Adria Alonso

Hi Shankar,

Thank you for your reply,

The way I'm installing Jira as a service is opening a cmd and at (C:\Program Files\Atlassian\JIRA\bin)

-Service install/remove Jira (restart between remove and install).

In the event viewer the error is reported by the "Service Control Manager"

--------------------------------------------------------------------------------

- System

- Provider

[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager

- EventID 7024

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8080000000000000

- TimeCreated

[ SystemTime] 2019-10-03T14:05:44.526694800Z

EventRecordID 3989

Correlation

- Execution

[ ProcessID] 612
[ ThreadID] 720

Channel System

Computer DESKTOP-SOIP6UR

Security

- EventData

param1 Atlassian JIRA
param2 %%1
4A0049005200410053006F006600740077006100720065003200340030003500310039003100350030003000320035000000

--------------------------------------------------------------------------------

Binary data:

In Words

0000: 0049004A 00410052 006F0053 00740066
0010: 00610077 00650072 00340032 00350030
0020: 00390031 00350031 00300030 00350032
0030: 0000

In Bytes

0000: 4A 00 49 00 52 00 41 00 J.I.R.A.
0008: 53 00 6F 00 66 00 74 00 S.o.f.t.
0010: 77 00 61 00 72 00 65 00 w.a.r.e.
0018: 32 00 34 00 30 00 35 00 2.4.0.5.
0020: 31 00 39 00 31 00 35 00 1.9.1.5.
0028: 30 00 30 00 32 00 35 00 0.0.2.5.
0030: 00 00 ..

---------------------------------------------------------------------------------

Thank you

Adria Alonso

Keep stuck in here

Adria Alonso

After several tries, I sorted it out by test-error debugg on setting up Java and the JRE and JDK. But this happening after each upgrade is annoying

Ravi G

For the latest 8.x version, Edit the Service.bat and replace "set DISPLAYNAME=Atlassian JIRA" with "set DISPLAYNAME=Atlassian JIRA %1". And when running the command to setup the service manually give some custom name instead of just "Jira", so

service.bat install Jira_8.x

Basically, it is trying to create a service with name "Atlassian JIRA" which might already exist in services from old version. With custom name this clash won't happen

Adria Alonso

Thank you very much,

for your answer, althoug I've solved the problem., the Instance is in a MV and this happens often when I Update.

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