WBS Gantt-Chart | Excel-Export shows japanese signs

Question

Hello Com,

whenever I export the current gantt, the resulting excel file is full of japanese signs (e.g. week days) where there weren't when viewed in JIRA.
It happened with 7.11.0 and is still happening with 8.2.0.6. I cannot find an option to change export language.

As searching the web did not come up with much results at all, and none results where users have the same issue, I'm pretty confused what I missed.

Can someone please help me there?

Greetings.

VirtualBox_Win_22_02_2017_12_11_33.png

Jenny · Answer

This error happens to appear on Mac OS and also Windows with language except for Japanese and English. To avoid this displaying error, a beta version export for Mac OS and Windows is now available on WBS Gantt chart.        Export>Export(mac os beta)

If you need further assistance, reach out to Ricksoft customer support.

Simon Betencourt · Answer

Same problem here, no Gantt displayed in Excel with WBS v9.0.2.2, and excel office 360

Dmitry Brechalov · Answer

Hi! The same issue: exported file does not show me the Gantt chart on the right side. Instead, it has only dates in Japanese at the top (see screenshot). I tried to open it in MS Exel 2013 for Windows, OpenOffice 4.1.3 for Mac and some other version of MS Office but the picure remains the same. I've tried to play with different options to cause Exel execute the scripts but no luck. The button "Re-Display" does nothing as well

We use JIRA version 7.2.2 and WBS Gantt-Chart version 8.7.0.8.

VirtualBox_Win_22_02_2017_12_11_33.png

So, could you tell us which versions of Excel are necessary, what else we should (probably) have to install and what options should be ebabled to get the chart working?