I am unable to add users to restricted pages. When i try adding users the names are not loading. We have recently upgraded confluence from 6.2.4 to 7.0.1 version. Even have admin rights but unable to load users to add in restricted page. Could you please help me Thanks in Advance! Lakshmi A

@Nic Brough -Adaptavist- , Thanks for the explanation. Our issue is resolved after content indexing

Ok, I know the restrictions can be a bit of a minefield, and I find it easier to work through an example. Imagine we have a space which is set up so that only Alice, Bob and Charlie can use the space. One of them creates a page in it called "Home", then one under Home called "Away" and then a third one underneath that called "Overseas". No restrictions on any of them yet. Alice, Bob and Charlie can see and edit all three pages. Now, Alice goes to "Away" and adds a restriction of "Viewing and editing restricted", and sets up only Alice to have that access. Bob and Charlie can no longer see that page, nor any of its child pages. The add button is there to allow them in. In this case, when Alice uses "add", it will list them because the site says they can see the page. But let us assume Alice does NOT add them. When Alice goes to "Overseas", the add button is there to add people, but no-one will be listed, because Bob and Charlie cannot see the page. Even when added in there, they will not see it because the view restriction on the page above says they cannot. But the add button is still there because Alice may want to add people. Does that help? I know I am not good at explaining restrictions.

ok. We have an "Add" option to add users inside restricted page, what is the use of that option is my question

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

unable to load users to add in restricted pages

Payconiq SRE

I am unable to add users to restricted pages. When i try adding users the names are not loading. We have recently upgraded confluence from 6.2.4 to 7.0.1 version.

Screenshot 2019-09-30 at 15.04.08.png

Even have admin rights but unable to load users to add in restricted page. Could you please help me

Thanks in Advance!

Lakshmi A

Accepted answers

All comments

Nic Brough -Adaptavist-

Do the people you are trying to find have view access to the page according to the space permissions and view restrictions on the pages above it in the tree?

Payconiq SRE

Yes, they have access. Would this be because of the upgrade?

Payconiq SRE

Screenshot 2019-10-01 at 14.55.21.png Confluence-devops is my team who has all the access as you can see from the screenshot but unable to add them also. Example: 'Sam' whom i was trying to add in the first screenshot also belongs to confluence-devops.

Nic Brough -Adaptavist-

Ok, that's good, next test is to give Sam the url of the page you are trying to restrict - can they see that page?

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