504 Gateway Time-out

Question

Our JIRA instance(7.13.1) is running on AWS cloud. We didn't make any unusual changes to it but since four days, JIRA is constantly going down or runs very slow.

CPU usage doesn't go beyond 10% and 20 GB RAM is available of the total RAM.

I need advice on what things I need to check to fix the problem.

Kurt Klinner · Answer

@Kiran_Kumar

Agree with Robert suggestion.

Looking at the shared messages you can see that there are several outofmemory messages, meaning that you will need to increase the jvm memory settings

All the best

Kurt

Fran Garcia · Answer

Seems the problem can be related with this

https://confluence.atlassian.com/jirakb/outofmemory-due-to-large-mailbox-processing-216433923.html

robert Mugabuhamye · Answer

Hello @Kurt Klinner

II'll suggest to check the JVM allowed memory.

Usually it is thr problem.

Increase it and restart the Jira.

https://confluence.atlassian.com/adminjiraserver073/increasing-jira-application-memory-861253796.html