nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Upgrade to 7.x throws 500 errors on all pages

Andrew Smith_yb84rb

Hi guys,

I've spent the entire weekend trying to upgrade from 6.15.9 to 7.0.1 and no matter which way I go about it, it seems to upgrade the database over several minutes, then every page load (login.action, authenticate.action, pulp-render.action) return 500 errors.

It shows absolutely nothing in catalina.out

How do I progress with debugging this issue, as I obviously can't get to the control panel to extract a support payload either?

Thanks,

Andrew

Accepted answers

All comments

Pavel Junek

Hi @Andrew Smith,

Welcome to Atlassian community!

I will try help you with your problem.

Which database using?
Is something written in {confluence-home}/log/atlassian-confluence.log file?
Did you keep the upgrade running long enough?

Thank you!

Pavel

Nic Brough -Adaptavist-

What does the application log say the problem is? (Jira home/logs/atlassian-jira.log is the main one although others in that directory might tell you something too)

Have you changed the old location of Jira in the server.xml with the "context" directive? has that been replaced in the server.xml file during upgrade?

Andrew Smith_yb84rb

Hi there,

Yes ran the upgrade for 6 hours. top showed Java using < 1% cpu by then.

atlassian-confluence.log empty

postgresql

Andrew Smith_yb84rb

Yep all empty.

Tried upgrading with an unchanged server.xml, as well as trying with the modified (nginx https proxy), both failed and threw 500's no matter which page I navigated to

Nic Brough -Adaptavist-

If the application log is empty, then the service is not running. If the service starts and then halts without writing to the application log, then there will be an error written into the catalina.out, or an error thrown on to screen when you run the start up script.

Andrew Smith_yb84rb

I'll try again right now, sec.

Pavel Junek

I'm still thinking - do you have folder permissions set to confluence:confluence for {cofluence-install} and {confluence-home} folder?

Andrew Smith_yb84rb

Most certainly do yes

Ram Bhusal

We had similar issues after reboot. The following actions could help.

check MySQL or PostgreSQL is up and running.
check httpd is up and running. ---- This is what was missing on my end.
1. Had done additional steps since this was not up after reboot.
  1. Check'
    1. systemctl is-enabled httpd
    2. service httpd status
  2. To Enable
    1. systemctl enable httpd
  3. check and start httpd if not running.
ping domain to ensure you are connected to network.
final step start confluence

Hope this helps

Good Luck.

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