nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Customer add to a specific Project is added to another project too

Julian Castello

Hello,

i created 2 projects for 2 specifics clients. I added a customers using the add customer button and added his emal address => This customers is now in 2 differents projects, why? I just want this customers in the project i added it .

I searched on the forum, google and in all others menus to find the reason of that I checked the option "Customer Permissions" and it's on Customers who are added to the project for the 2 projects, it's why i don't understand this behavior.

Can you help me? Thank you !

Accepted answers

Jack Brickey

Do you have the same org in the two projects? One think that can be overlooked is when adding a customer to an org where the org is shared between projects.

All comments

Jack Nolddor [Sweet Bananas]

Hi Julian,

Could you please share with us how Customer permissions are configure on both affected projects?

Note that if you want to manually manage who can access to your ServiceDesk project you must configure the 'Who can raise requests' section using the 'Customers who are added to the project' option

See the following article for further reference

Julian Castello

Hello,

Project 1

2019-09-28 14_46_54-Customer permissions - Service Desk.png Project 2

2019-09-28 14_47_59-Customer permissions - Service Desk.png

I think it's the good configuration no?

I added customers to project 1 (in a organization) :

2019-09-28 14_55_07-Service Desk.png

And it is copied to the Project 2 (in the root directory customers).

2019-09-28 14_53_27-Customers - Service Desk.png

Why?? Thank you!

Jack Nolddor [Sweet Bananas]

What a strange behaviour!

Did you mind to do the following?

Ensure that both projects are configure as mentioned above:

'Who can raise requests' section using the 'Customers who are added to the project' option

Then remove both organization and the customer from the both projects, after so, you must see the following screen when accessing to the Customer section on both project:

Then, add the user and the organization to the desired project. Is the user replicated in the other project this time?

Julian Castello

Hello,

i deleted all customers and organization, from project 1 no problem because i delete it from Organization but for Project 2, i was unable to delete it, i have to delete it from user management.

After that, i create a new customer to project 1 and it appear again in project 2 .

You need to know for the test i created another project 3 and for this project, no customers was created. It seems only for project 2. Project 2 was a Jira business project i converted to jira service desk project, could be a bug?

I already try to delete the project 1 and rest with the same name to recreate it but the problem still the same. Have i to delete all jira software and reinstall all? No a good solution for me

Jack Nolddor [Sweet Bananas]

Hi Julian,

I believe the better approach here is to directly contact the support team to see if there is any kind of bug after converting your Jira Business projecto to a JSD project and to discard a misconfiguration.

Use the following form to raise a support request

Regards

Jack Brickey

Do you have the same org in the two projects? One think that can be overlooked is when adding a customer to an org where the org is shared between projects.

Julian Castello

Hello, i reinstall totaly Jira and recreate the project directly to Service Desk jira and now it's ok...

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Unanswered
Groups
Help

Find more posts tagged with

server

jira-service-desk

jira-service-desk-server