Customers add problem

Question

Hello !

i working on my jira service desk plateform to have better collaboration in my work. I created 1 project and 3 organizations for my 3 biggers clients :

Actually in Jira i have 3 differents project (2 for test).

I would to add a new customers in my production project, for that i followed this :

Click on the Organization name

Add customers

And added it in the Add customers to  "Project".

Now, this customers is in 2 differents project, no juste the one i added it. Why? I checked in user and roles and the users is not in.

A customers isn't linked to a single project?

The user is added to this other project

The configuration of customers permissions for this project

Any idea? I hope i'm as clear as possible :)

Thanks!

Jack Nolddor [Sweet Bananas] · Answer

Duplicates:
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customer-add-to-a-specific-Project-is-added-to-another-project/qaq-p/1190015#M38289