Customize the Satisfaction rating content

Question

I want to change the Satisfaction rating content..

In the survey email for the 5 stars we have different content for each stars, I want to change that ( Which is marked in yellow in the attached Image) ..

under the first star I want Bad, for 2nd start poor....

How to customize the content. Thanks in advance.

John Castro_ndx2hc · Answer

Is there a way to change the name of the sender for the Jira CSAT? right now it is currently being sent to external clients under my personal name.

Angélica Luz · Answer

Hi Madhu,

Can you test sending a test email directly from the template's page?

There is an option "Send me a test email" on this page which we can see if those changes worked.

Is there any other Service Desk project where you can test removing the .jsd-reply-marker class to see if it works?

Regards,
Angélica

Madhu_Mullangi · Answer

Thanks a lot @Angélica Luz

This helps me a lot. I have managed to remove Shared with customer, Help center name, Atlassian URL. But I am unable to remove ------- lines from the email.

Attached screenshots of all HTML,CSS,plain text pages.. Please let me know if I missed anything.

Thanks in Advance.