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User Is Able To Edit Issue When Permission Scheme & Permission Helper States They Shouldn't Be Able

Thomas Renshaw_vlb7ao

Hello,

I'm not sure if this is a bug which has since been resolved, or a misconfiguration of the system.

On all the Client Projects, they share the same Permission Scheme.
Focusing on the Edit Issue permission, 'Clients' isnt specified.
However, it appears a client user is able to edit tickets they create.

Is this working as intended? I'd presume it isn't based on the narratives on the permissions page.

Furthermore, when using the Permissions Helper tool, using a client user and querying the edit on their project it returns 'Status: <UserNameRemoved> does not have the 'Edit Issues' permission'.

Accepted answers

Jack Nolddor [Sweet Bananas]

Hi Thomas Renshaw and Welcome,
Could you share with us the current permission configuration?

Probaly the given user has the ability to edit their own issues because the reporter or assignee field has been added to the Edit Permission in the Permission Scheme. Could you verify that?

Regards

All comments

Jack Nolddor [Sweet Bananas]

Hi Thomas Renshaw and Welcome,
Could you share with us the current permission configuration?

Probaly the given user has the ability to edit their own issues because the reporter or assignee field has been added to the Edit Permission in the Permission Scheme. Could you verify that?

Regards

Thomas Renshaw_vlb7ao

Hi Jack,

Thank you for getting back to me so quickly.

Would you be able to expand/link a guide that will detail how I can verify If the Reporter/Assignee field has been added to the Edit Permission as I'm not familiar with this.

Thomas Renshaw_vlb7ao

Hi Jack,

I've managed to figure out what you've said and you're correct the 'Reporter' is specififed as someone who can 'Edit Issue', Strange the Permission Helper doesn't account for this..

Thank you again for the nudge in the right direction!

Fran Garcia

Permission helper checks one issue, if you chose one that wasn't reported by that user it worked properly (though permission helper tells you something like user is no reporter if reporter have that permission)

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