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.action pages not loading

Christopher Taverna

Any page that ends in .action is not loading on my self-hosted Confluence instance. For example, I can't log in because login.action doesn't load. I can't search because dosearchsite.action doesn't load. Any help would be appreciated!

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Rafael Pinto Sperafico_35quns

Hi @Christopher Taverna ,

I would start by reviewing when this issue started happening, for instance:

have you restarted Confluence and only after that .action stopped working?
have you restarted your proxy and only after that .action stopped working?

This you give you some direction on where the problem may be. Furthermore, does the same issue happens if you bypass proxy altogether? It could be a URL rewriting instruction in your Apache, Nginx,... that could be preventing you from accessing those pages, e.g https://confluence.atlassian.com/doc/using-mod_rewrite-to-modify-confluence-urls-226165314.html

Kind regards,
Rafael

Christopher Taverna

I noticed it wasn't loading, restarting the server did not help. Not sure what you mean by proxy... Thank you.

Rafael Pinto Sperafico_35quns

Hi @Christopher Taverna ,

I noticed it wasn't loading, restarting the server did not help.

You need to identify when the issue started happening and which changes may have contributed to the issue you are experiencing.

For instance (not the restart in your statement but the one before)

Before the restart you have mentioned, when was the last Confluence restart?
Have you or anyone done changes to any Confluence configuration files before the restart?
What was the reason for restarting Confluence?

Let's say you access your Confluence instance by typing in http://192.168.1.2:8090 or http://localhost:8090 on your web browser. By doing so, you would be bypassing a proxy that could be Apache, Nginx, ... where it basically translate that IP:PortNumber into something more meaningful, e.g http://my.confluence.instance

Therefore, if you are accessing Confluence without providing a port number in your web browser, there are great chances you have Apache, Nginx or something else translating the IP:PortNumber into a ServerName.

If you go to the server where Confluence is installed, search for <confluence-install>/conf/server.xml. Open this file and search for <Connector /> tag (you may have more than one):

<Server port="8000" shutdown="SHUTDOWN" debug="0">
  <Service name="Tomcat-Standalone">
    <Connector port="8090" ...

In the above, the connector describes Confluence will be listening on port number 8090. Therefore, in the same server where Confluence is running, you could open a web browser and hit http://localhost:8090

If you have any proxy property in the same connector (e.g proxyName, proxyPort...), then you would have to:

find which proxy (e.g Apache, Nginx) is interfacing the proxy property defined in your Connector. In there, you can review if there are any rewrite instructions to HTTP requests
(if you still unsure what a proxy is or where it is located), create a new connector, so you can guarantee you will access Confluence within its Tomcat configuration only:
```
<Connector port="8091" 
 connectionTimeout="20000" 
 redirectPort="8443"
 maxThreads="48" 
 minSpareThreads="10"
 enableLookups="false" 
 acceptCount="10" 
 debug="0" 
 URIEncoding="UTF-8"
 protocol="org.apache.coyote.http11.Http11NioProtocol" />
```
With the connector above in place, restart Confluence so changes can be applied and access Confluence by typing in http://localhost:8091 (from server where Confluence is installed) http://IP_ADDRESS:8091 (replacing IP_ADDRESS with ip address in which you can access Confluence from your laptop).

Port number 8091 must be open in the server. Otherwise, replace 8091 with a port number that is open and above the existent <Connector port="..." in original connector.

If you continue on experiencing issues with .action, than we can assume the issue is in Confluence configuration, as you may have changed any of the following files:
- <confluence-install>/conf/web.xml
- <confluence-install>/confluence/WEB-INF/decorators.xml
- <confluence-install>/confluence/WEB-INF/urlrewrite.xml
- <confluence-install>/confluence/WEB-INF/web.xml

Hope the above helps.

Kind regards;
Rafael

Christopher Taverna

Thank you. I have tried from localhost and it still doesn't work. No changes have been made to the configuration. I only restarted to see if that made the issue go away. It is using the apache protocol referenced above. I know it was working last week, and no changes were made since then. I noticed it wasn't working today.

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