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Synchrony service reports error

unknown

Hi, after setting up an on premise confluence server, new articles can't be createt. I checked the status of collaborative editing, the status of synchrony service is "error".

I already followed the steps in https://confluence.atlassian.com/conf615/troubleshooting-collaborative-editing-967338688.html, i disabled HTTP>HTTPS redirection temporary, the result is the same.

We don't use any load balancers or reverse proxy.
Confluence runs on a Windows Server 2016 Datacenter.
There is no Windows service called *synchrony*.
On port 8091 is no process listening on the confluence server.
Under c:\Program Files\Atlassian\Confluence\logs\ are no synchrony log files.
Currently, there is no antivirus installed on the confluence server.

Felix

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Shannon S

Hello Felix,

Thank you for contacting us about this. Happy to help. I just have a few questions for you before we can begin.

You say you are on a Windows Datacenter, are you using the Data Center version of Confluence, or is this a single node running by itself?
What version of Confluence are you using?
What error message do you see when you attempt to create a new page in Confluence?
Can you check your Confluence server logs in your home directory when you trigger the error and share with us the full stack trace you receive? We'll need to see that before we are able to proceed.

Thank you for your help!

Regards,

Shannon

unknown

Hi Shannon,

thank you for the answer.
1. It's a single node running by itself
2. 6.15.6
3. Can't reproduce it anymore since collaborative editing won't turn on
4. Yesterday i disabled collaborative editing somehow (there happened an error while turning off, telling me that it couldn't be turned off)
,now it can't be enabled anymore. The circle is turning around, and after a few minutes the admin-passwort-promt appears.
Is there a way to send you/attach the log files (few thousand lines).

Regards, Felix

Shannon S

Hello Felix,

Apologies for the delay.

To confirm, are you using a Confluence Server license on your Windows Datacenter, or are you using the Confluence Datacenter license? According to the information I have on file, you're running on Confluence Server, but I wanted to be sure.

I'll definitely want to take a look at the stacktrace in your Confluence server log, so you can paste the relevant bit in reply here, or you can use something like Pastebin or Dropbox to send it on over. It might also help if you try to restart Confluence and have a look at the logs when the service tries to start.

Thank you!

Regards,

Shannon

unknown

Hi Shannon,

yes, we use a confluence server license on a Windows Server 2016 Datacenter edition.

I stopped the confluence service, deleted all logs, started the confluence service and tried to enable colaborative editing (aprox. at 12:20:20).
After the login page appeared again i stopped the confluence service.

Here the logs:

https://pastebin.com/VteKZNwv - Log gc-2019-10-07_12-14-05.log.0.current
https://pastebin.com/NkqngY7j - confluence-stderr.2019-10-07.log
https://pastebin.com/vbNAVf6U - catalina.2019-10-07.log

Regards Felix

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