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How to filter @Mention popup user list

sc_lt8t0d

Dear all,

When writing a page in confluence we need sometimes to mentioned a user using the @ syntax.

The problem we face is that the popup list of users can have different entry for a single user and we would like to be able to get only the user entry which is connected to the AD and not all of them for same user.

is that possible to filter the mention list to reflect only users from AD and not others in order to not get confuse and if yes how ?

Thanks for help

regards

Accepted answers

All comments

Shannon S

Hello sc,

Thank you for contacting us about this.

Confluence should show all users in the @ mentions who currently have a license in Confluence. Can you tell me, does the Active Directory user have the exact same username as the others that are appearing in the list? Not the full name, but the username. If the usernames are different, then Confluence will view them as separate users and display them apart from each other.

If the usernames are the same, you might want to run a manual reindex and see if that corrects the issue.

That said, there's no way to filter the results that come up in @ mentions; it will show all Confluence users.

Regards,

Shannon

sc_lt8t0d

Thanks for your reply.

It seams on what we see is that @mention is displaying also deactivated user as shown in my picture below.

Any idea how can it happen ?

regards

Shannon S

Hello,

Apologies for the delay. If you run the Reindex, does the issue persist? Are you able to see the two instances of that user in the Confluence database? Was the 2nd copy of the user deleted at some point and not deactivated? Have a look at the articles below for information on some queries you can use to do that:

Please also confirm with me your Confluence version.

Thank you!

Regards,

Shannon

sc_lt8t0d

Running re index does not help

I cannot see in user table DB the two instance of that user.

Confluence version is actually 6.15.9

Querry from link you mention return correct user data, no duplicate

Any idea ?

Thanks for your feedback

Dang Thi Thuy Tien

Use can use this plugin to restrict the @mentioning to only users in some specified groups, which you can define in the configuration by the app
https://marketplace.atlassian.com/apps/1225447/confluence-browse-people-permission?hosting=datacenter&tab=overview

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