Error in Windows Event Log for Bitbucket

Ronny Hu

Error Msg:

Faulting application name: bserv64.exe, version: 1.0.15.0, time stamp: 0x51543b9d
Faulting module name: jvm.dll, version: 25.66.0.0, time stamp: 0x5640f282
Exception code: 0xc0000005
Fault offset: 0x0000000000214dc8
Faulting process id: 0x618
Faulting application start time: 0x01d53e447ca46a20
Faulting application path: \Atlassian\Bitbucket\6.2.0\bin\bserv64.exe
Faulting module path: c:\program files\java\jre1.8.0_66\bin\server\jvm.dll
Report Id: 2b3e3539-c4bc-11e9-b718-0050569f4733

 

Not sure this is Windows issue, or JAVA issie, or Bitbucket issue?

Please help

Regards

Ronny

Stephen Sifers

Hello Ronny,

Thanks for reaching out to the Community in regards to an error your Bitbucket server threw in the Windows event log. From reviewing the error, we can see that this is a Windows event that looks like Java tripped, we’ll mainly focus on the Exception code: 0xc0000005.

This error is letting us know that there was a memory access violation and the application (Java in this case) was closed due to this. We would suggest updating Java to a later version then the jre1.8.0_66 you’re currently running.

Additionally, we can also see you’re running Bitbucket 6.2.0. This version of Bitbucket is part of a recent security advisory that went out. While there is a simple mitigation fix for the advisory, we would also advise you on upgrading to a later version as well. Further information on this may be found at Bitbucket Server security advisory 2019-09-18.

Thanks for reaching out, and let us know if upgrading Java helps to resolve the access violation issues.

Regards,
Stephen Sifers