Is there a way to allow customers of my support desk to organize their issues?

Question

Hello All,

I am trying to find a way to allow my customers to reorgainze their issues. Currently, all of their issues default to a view by Issue number. Is there a setting I can change to allow them to organize their issues in any way they choose?

Victor Mutambuki · Answer

David,

You can make your label or components field required where a user MUST select a label that matches their issues.

https://confluence.atlassian.com/adminjiracloud/changing-a-field-configuration-844500798.html?_ga=2.84938975.7356928.1569260564-965348380.1568732586

components

https://confluence.atlassian.com/servicedeskserver/organizing-work-with-components-939937231.html

victor

David Immendorf · Answer

Hello Victor,

Thank you. Either I'm using the wrong information to search of these, or, there isn't much documentation available for labels. Happy to try this if you could point me in the right direction.

Victor Mutambuki · Answer

David,

You can make use of labels.

Victor