Move issue from one Jira instance to another instance (both Jira Server)

Question

Apologies if I missed something obvious, I read many questions about this but I didn't find a final answer.

I want to move (or copy) one (or more) issue/s from a Jira instance to another one.

I found an add-on called JIRA to JIRA Issue Copy but it doesn't seem to work with the latest (8.4.1) version of Jira Software.

Any other alternatives?

Thank you.

Andrea C · Answer

Hi @Stefaan Quackels and @Dario B

I am sorry to re-open this old topic but I never had to implement this functionality until now :)

I need a one-time migration of a single issue.

I want to map the fields of one issue type in one Jira instance to the fields of an issue type of another Jira instance and agents will have the ability to migrate one issue from the issue screen by clicking on a button.

Is it possible to do it?

Thank you,

Andrea

Stefaan Quackels · Answer

@Andrea C ,

That makes sense! In this case, you can use a synchronization solution.

With Exalate you'll be able to configure your synchronization rules to be uni-directional and use a button to sync it over to the other side.

You can try it out here on the Atlassian marketplace for yourself. Or, if you want, we can set up a demo to show how it would work for that particular use case. You can book one here.

Let me know if this helps, or you have any additional questions!

Cheers,
Stefaan

Andrea C · Answer

Thank you both @Dario B and @Stefaan Quackels

I will make you an example of the use case so that my requirements are clearer:

The service desk team will analyze each issue and some of them won't fit in the scope of that particular project so they will decide to move (I guess copy) a specific issue to another service desk project which is in another Jira instance, and both instances are Jira Server.

So what I really need is a button inside the issue in Jira Sofware that will copy that single issue to the other instance, just copy it once, I don't care that should be in sync, in fact, I would like to close the issue in the current instance and continue with the workflow of the other instance.

Basically is the exactly same functionality of the "Move" button with the only difference being that the landing project is in another instance.

I hope I was more clear now.

Thanks again,

Andrea