JIRA PowerBI Service data refresh not working

Question

I have created PBI report using Jira_PowerBI_ContentPack  and published on PowerBI service. all the data set perfectly refreshed on PBI desktop but PBI service it didn't work

Error details

Your data source can't be refreshed because the credentials are invalid. Please update your credentials and try again.

I have tested with Jira password & Token both not working

Last refresh failed: Mon Sep 23 2019 09:34:27 GMT+0530 (India Standard Time) 
Scheduled refresh has been disabled.Hide details

Data source error: Scheduled refresh is disabled because at least one data source is missing credentials. To start the refresh again, go to this dataset's settings page and enter credentials for all data sources. Then reactivate scheduled refresh.
Cluster URI: WABI-SOUTH-EAST-ASIA-redirect.analysis.windows.net
Activity ID: 13ff136a-6d49-45a0-bdf5-3f09e985f583
Request ID: c06923bd-a006-5d9d-368a-19573b34a5e8
Time: 2019-09-23 04:04:27Z

Dario B · Answer

JineshM@lolctech.com ,

By searching a bit around I have found the below thread on powerBI forum that might be related:

* https://community.powerbi.com/t5/Desktop/Jira-and-Power-BI/td-p/393785

In any case, you may want to ask for help on this in the powerBI forum as well.

Dario B · Answer

JineshM@lolctech.com ,

I am not sure I understand what is removed.

The provided link is a search query returning a number of different add-ons and I was only asking if you are using any of them.

Now, if the question is about the credentials to use to authenticate against Jira Cloud, then you must use email address and API Token .

If this is not working please try to create a new API Token first. Then, if this still does not work provide as many details as possible on what you are doing and what is failing.

Please notice that I have no knowledge of powerBI I can only help on the Jira part.

Cheers,
Dario

JineshM@lolctech.com · Answer

Cloud version

does this removed from marketplace.

* https://marketplace.atlassian.com/search?query=powerBI

if its removed what is the best alternative  way of publishing Jira dashboard to power BI service.

I have created PBI report using Jira_PowerBI_ContentPack  it's works with PBI desktop version with username and jira password, but once published into PBI service connection didn't work for token / password both