Jira Service Desk Ticket

Question

I am the Jira service desk admin. How do i see resolved or closed tickets in Jira service desk?

Jack Brickey · Answer

Once you have permissions, here are some ways to see Closed issues.

*  Create a filter like this - project = myjsdproject and status = Done 
* use the above filter in any number of dashboard gadgets

Brant Schroeder · Answer

Even if you are an admin the permission scheme on the service desk will determine if you can see issues and have the ability to close them.  Look at the permission scheme and see what project role you need to do this.  Since you are an admin you can grant yourself this role and then resolve issues.