Service Desk Customer Portal Customization on Search page

Question

Good morning, on Service Desk Customer Portal, on the Search option, the client gets a list where is default to show the following fields:

Type, Reference, Summary, Status, Service desk, Requester.

Is it possible to add some fields (priority, for eg.) on this default list?

And additionally, can we have the possibility to order by for some field as it nowadays, by default, mines is ordered by the Last Update?

Thanks,

Boyan Angelov _Nemetschek Bulgaria_ · Answer

Hello,

We have created an addon for that - Advanced Portal Reports. You can try it and see if it fits your needs.

Cheers,

Boyan

Angélica Luz · Answer

Hello Paula,

Thank you for getting in touch with Atlassian Community!

Currently, it's not possible to add more columns in the customer portal or order by some field. We have many feature requests suggesting the implementation of these abilities:

* Change columns in Customer Portal
* Need more fields in the 'My Requests' view
* Add "Last Updated" column information in Customer Portal request overview. 
* Ability to add/remove columns/filters in My Request page
* As an admin, ability to specify which columns show in Service Desk requests page
* Make my requests more customizable

Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica