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DB Error on upgrading JIRA from 7.13.5 to 7.13.6 (and above)

Patrice E.

Hello Dear community

I'm currently facing a strange behavior with our JIRA Software system

I tried to upgrade it from 7.13.1 to 7.13.6 and i was facing a problem with our DB connection (an Oracle one)

I tried (with exactly the same method based on a custom RPM package) to upgrade from 7.13.1 to 7.13.5, it worked perfectly.

Now i'm trying the 7.13.5 to 7.13.8 upgrade, and i'm facing the DB problem again..

Has someone any clue on how to go further ? I've seen nothing in the release notes related to Oracle or DB betwee, 7.13.5 and 7.13.6

Best regards

---

2019-09-19 15:57:41,936 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

Database configuration OK

___ Database Configuration _________________

Loading entityengine.xml from : file:/opt/atlassian-jira/atlassian-jira/WEB-INF/classes/entityengine.xml

Entity model field type name : oracle10g

Entity model schema name :

Database Version : Oracle - Oracle Database 12c Enterprise Edition Release 12.1.0.2.0 - 64bit Production

With the Automatic Storage Management option

Database Driver : Oracle JDBC driver - 12.1.0.2.0

Database URL : jdbc:oracle:thin:@//[...]:1521/[...]

Database JDBC config : oracle10g jdbc:oracle:thin:@//[...]:1521/[...]

2019-09-19 15:57:41,996 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Starting the JIRA Plugin System _________________

[...]

java.lang.NoSuchMethodError: com.atlassian.jira.database.DatabaseVendor.getVersion(Ljava/lang/String;)Ljava/lang/String; at com.atlassian.jira.health.checks.database.SupportedDatabaseVersionHealthCheck.isSupported(SupportedDatabaseVersionHealthCheck.java:63) at com.atlassian.jira.health.checks.database.SupportedDatabaseVersionHealthCheck.getHealthCheckResults(SupportedDatabaseVersionHealthCheck.java:94) at com.atlassian.jira.health.checks.database.SupportedDatabaseVersionHealthCheck.doPerform(SupportedDatabaseVersionHealthCheck.java:80) at com.atlassian.jira.health.HealthCheckTemplate.perform(HealthCheckTemplate.java:23) at com.atlassian.jira.health.DefaultHealthCheckExecutor.runCheck(DefaultHealthCheckExecutor.java:74) at com.atlassian.jira.health.DefaultHealthCheckExecutor.lambda$applyAndCollectExceptio[...]

Accepted answers

Deniz Oğuz - The Starware

I think this error is not related with your database or database driver. Two .jar files are not compatible with each other. The .jar file containing "com.atlassian.jira.health.checks.database.SupportedDatabaseVersionHealthCheck" class is not compatible with the .jar file containing "com.atlassian.jira.database.DatabaseVendor". But I don't know which jar file they are.

All comments

Nic Brough -Adaptavist-

What is your RPM package doing differently to a supported upgrade method?

Patrice E.

I should have miss something... which supported upgrade method ? i have only a tar.gz (?!)

Nic Brough -Adaptavist-

Your question explicitly said you were using a custom rpm, which is not a supported upgrade method.

What are you actually doing to upgrade here?

Patrice E.

i've understood... i was just saying "i'm not aware that there is an existing supported upgrade method"

Basically the rpm install the tar.gz content preserving the modified configuration files, and copy the oracle jdbc compatible with our oracle db. it's based on https://github.com/minfrin/atlassian-rpms/tree/master/jira

If you have a proper and nicer way to upgrade a running jira instance... i would be happy to use it

Deniz Oğuz - The Starware

Patrice E.

i needed some time.. but the following shell found to jar containing the same classes

for jarfile in $(find . -name "*.jar" ); do if (jar tf $jarfile| grep com.atlassian.jira.database); then echo "*** $jarfile ***"; fi; done

./WEB-INF/lib/jira-api-7.13.1.jar

./WEB-INF/lib/jira-api-7.13.8.jar

Removing the older one do the job... thanks for the help..

I will look into my install script to be find why i have these two

Deniz Oğuz - The Starware

Thanks for the script. If you accept this solution or add your script as a new solution and accept it, people with similar problems may easily find the solution.

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