Comments in (and between) different projects and Helpdesk

unknown

Hi,

 

We use Servicedesk for our tickets and have the option to comment internally or externally. We do move some tickets from Servicedesk to Jira (Core?) and another Project. When doing this we only have the possibility to comment not like in Servicedesk to comment both internally and externally.

Is there any way of achieving this? It's a big frustration for us.

 

Hope you guys can help.

Susan Hauth _Jira Queen_

Hi Rickie,

The option to comment internally/publicly is ONLY available on Jira Service Desk projects.  Regular Jira software/core projects do not support that functionality.

Susan