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Only 1 user is not receiving mail notifications

unknown

A particular user is not receiving JIRA notifications: such as mentioning in a comment; when the user is reporter/assignee etc.

The email address is valid as other non-JIRA emails are being received. I have tried sending the user a test email from JIRA (configure mail) and the error below was prompted:

550 User not found
DEBUG SMTP: Invalid Addresses
DEBUG SMTP: <user's email address>
DEBUG SMTP: Sending failed because of invalid destination addresses

DEBUG SMTP: MessagingException while sending, THROW:
javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 550 User not found

Accepted answers

Aaron Williams_ij0275

Have you confirmed that you have the correct email address? It does say "invalid destination addresses" after all!

All comments

Aaron Williams_ij0275

Have you confirmed that you have the correct email address? It does say "invalid destination addresses" after all!

unknown

Hi @Aaron Williams

Thank you for your response.

Yes I did, that is what's strange, as the email address is confirmed and correct. I read somewhere in an article, that it could be that the mailbox for the user was created after the user creation in JIRA. However I did not find any feedback with this regard. Any ideas?

unknown

Kindly note that the issue is now resolved.

Solution: the user was not part of or member of the SMTP server that JIRA was linked to.

Rob Miller_3ewhqr

Are you saying an email address had not been created yet for the user on the mail server? I'm having the same issue. I have 3 of about 30 users that are not receiving email notifications. 2 of them were working for awhile and then it stopped working all of a sudden one day. The 3rd user is a new employee.

In order to get them operational in the short term, we have them setup to use gmail or they have to login to jira to get their notifications.