Incomplete search on customer portal

Question

Hello,

I've created several request types related to emails and outlook. I have about 8 requests available related to mails.

Example of a request type with the following title:

Mail , Outlook : Créer un alias à une mailbox

When a client seaches for this word:

mail

nothing is returned, when searched for the following word:

mailbox

then the right ticket is suggested.

I do not understand this behavior. Is this a bug?

Should I use other elements? What fields are searchable from the customer portal?

Thank you.

Charles Focant · Answer

Thanks.

Still waiting for a reply.

If the search box on the portal does not return the answers it is not very useful. I hope someone will be able to explain why it does not work.

Angélica Luz · Answer

Hi Charles,

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may face the same issue.

Regards,
Angélica