Hello,
When i change the assignee the new assignee not receiving an email. Only the previous assignee.
What i'm doing wrong?
Thanks
After updating Jira from 7.1 to 8.4.2 the problem is resolved!
Are you using the assign to button or changing it in a transition screen or the edit screen? Only the first one triggers the function to send to the new assignee. The last two trigger the edit issue function.
I'm using the assign button.
Is there another solution to email the new assignee?
Thank you
Check the notification scheme has the role or group the user is in listed for the Issue Assigned notification.
Thanks! I had to add the Group to the notification
In the notification scheme is the current assignee being notified for issue assigned event?
Yes the current assignee gets an email but not the new assignee.
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