hi everyone,
I am facing the issue. We are using JIRA Service Desk automation. But the rule is not executed under the project.
Please let me know how to fix this.
I have checked the permissions it's not related to permission issue.
can you click on the "show details" for the not executed and error automation attempts. Generally the details point to where the issue is. feel free to share so that we might assist further.
@Jack Brickey - Thanks for your response, we are using JSD v3.12.2
As requested, below are the show details for Not Executed and Error attempts.
my guess is that you do not have a transition from the current status to the "Start Progress" status. Make sure you workflow has the necessary transitions to support the automation.
My Workflow have a transition from the current status to start progress status.
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