notifications tickets assigne( JSD )

Question

hello

I want to notify the customers when the tickets is assigned to agent.  I set up the notification scheme .

Now only the agent receive a notification.

why the notifications doesn't  work for customers ?

Thank a lot

Angélica Luz · Accepted Answer

Hi fatoumata Sall,

Currently, there is no option to send notifications for customers when a ticket is assigned. You can find all notifications available for customers on Project settings > Customer notifications.

We have a feature request suggesting the implementation of this ability:

* Email notification for Issue Assigned

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica