Hi @Peter Månsson Hansen
You should navigate to Jira administration > System > Outgoing Mail. Then select outgoing mail servers and you can edit the email prefix.
Thanks for your quick reply Teodora, but following your navigation I get to this empty screen
You need admin permissions to customize the settings. Check this out first.
We're talking Cloud, right?
Sending you two pages which may also help
https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html?_ga=2.43151911.343572571.1568619077-1614371975.1458123909
https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-notifications-for-your-customers-and-team/?_ga=2.43151911.343572571.1568619077-1614371975.1458123909
I do have admin permissions to customize settings and we are talking about Cloud
If you try the method explained by the Atlassian Support?
Pasting it here:
To edit notifications:
From your service desk project, go to Project settings () > Customer notifications.
Choose the notification you want to edit, then select Edit.
Choose recipients by selecting and editing To. You can delete recipients by selecting the X next to an added recipient.
Under Content, edit the message. You can add variables using the Insert variable drop-down to pull blocks of information from issues.
To disable a notification, untick the Enable checkbox.
Select Save to confirm your changes.
Sorry, butnothing is showing here that would indicate the problem.
The issue here is that this "Newsletter/Marketing" email subject line is only showing for 1 specific customer on replies coming from Service desk agents.
No other customers have reported this
However, it just seems to be something generated by JIRA Service Desk...
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