How can I identified the elapse time an issue is being blocked

Question

We are using the impediment to identify any blocked issue when we are waiting for another team to take action.

Lately, I noticed the time for other team to respond to our request is increasing. I would like a way to measure the time an impediment is being set on a particular issue. Is there a way to do so?

Thanks

Deniz Oğuz - The Starware · Answer

You may use ScriptRunner but it is not very easy. Just to give an idea:

* Add a hidden date/time custom field, like "Time of Impediment"
* Add a listener for "Issue Updated Event"
* In the event code, check whether "Impediment" flag is set. If it is set, set "Time of Impediment" field to current date time. If not, set "Time of Impediment" field to null.
* Use JQL to query "Time of Impediment", like "Time of Impediment" < 2d

Annie Charbonneau · Answer

No. For us, a blocked issue is when the flag Impediment is set. It is not a particular status.

Deniz Oğuz - The Starware · Answer

What do you mean with a "blocked issue"? If you mean "time elapsed when an issue in a specific issue status" there are add-ons for this. Our "Custom Fields++" has "Time in Status" custom field and it can show how long an issue is in a selected status. You can also query "time in status" with JQL, such as "In Approve" > 2d etc.